Perceptions, Emotions and Motivations of Gig Workers: Insights from Malaysia

The COVID-19 pandemic has changed work arrangements and increased worldwide unemployment. Increasingly, many people have turned to gig work for income. However, low-skilled gig workers, such as food delivery personnel and ride-hailing drivers, are vulnerable to a plethora of disadvantageous working conditions, such as unstable income, lack of medical insurance, and heavy workload. Working remotely outside the workplace has also led to severe loneliness and isolation. Survey results from 100 gig-workers indicated that receiving social support and positive emotion improved job performance and satisfaction. Hence, we propose a peer-mentor supporting system. This paper primarily contributes to improving public awareness about the disadvantageous situations of gig workers. By examining the gig workers' perceptions, emotions, and motivations, this paper contributes to integrating job satisfaction and their inner work-life system. We suggest organizations broadcast gig workers' contributions during the COVID-19 pandemic, which improved their sense of responsibility and intrinsic motivation. © 2022 IEEE.

Going Cashless? How Has COVID-19 Affected the Intention to Use E-wallets?

The COVID-19 outbreak has accelerated the use of technology among consumers. Given the perceived health risks associated with using cash, this study aims to investigate the behavioral intention of Malaysians to use e-wallets during the pandemic. How has the pandemic affected consumer adoption of e-wallets? Drawing on the Technology Acceptance Model, a survey of 212 users was conducted to determine how three specific factors (trustworthiness, reliability, and perceived health risk) drive the intention of consumers to use e-wallets. The findings offer insights into the social impact of e-wallets as an innovative form of technology. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.